Refund Policy

At Phoneshells.com, we are committed to ensuring a smooth and fair refund process for our customers. If you are not satisfied with your purchase, you may request a refund under the conditions outlined below.

Eligibility for Refunds

  • Refund requests must be submitted within 15 days of receiving the order.
  • Refunds are available for items that are damaged, defective, incorrect, or do not match the description.
  • Certain items, such as personalized cases and items showing signs of use, are not eligible for refunds.
  • Customers must provide clear photographic or video evidence to support their claim.
  • If the item is unused and in its original condition, customers may qualify for a refund based on the circumstances.

How to Request a Refund

  1. Contact our customer support team at support@phoneshells.com within 15 days of receiving your order.
  2. Provide your order number, reason for the refund request, and supporting evidence (if applicable).
  3. Our support team will review your request and respond within 2 business days.
  4. If approved, further instructions will be provided for return and refund processing.

Refund Processing

  • If the request is approved, refunds will be processed within 3 business days after we receive and inspect the returned item.
  • Refunds will be credited back to the original payment method.
  • Depending on your bank or payment provider, it may take 5-10 business days for the refund to reflect in your account.
  • Customers are required to return the item before the refund is processed.
  • If the return is due to customer preference (not due to defects, damaged items, or incorrect items), a restocking fee of 10% may apply.
  • Shipping costs are non-refundable, unless the item was received damaged, defective, or incorrect.

Return of Items for Refund

  • Customers must return the item within 7 days of refund approval.
  • The item must be in its original packaging with all accessories included.
  • Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
  • Items must be returned using a trackable shipping method to ensure proper delivery.
  • Once the return is received and inspected, we will proceed with the refund.

What If You Haven't Received Your Refund?

If your refund hasn’t been received after the expected timeframe:

  • Check your bank account or payment provider (PayPal, credit card, etc.).
  • Contact your bank - some processing times vary.
  • If you still need help, reach out to us at support@phoneshells.com

Additional Assistance

If you have any questions or concerns about refunds, feel free to contact our support team at support@phoneshells.com. We’re happy to help!