Return Policy

At Phoneshells.com, we strive to provide high-quality products and a hassle-free shopping experience. If you are not satisfied with your purchase, you may request a return under the following conditions.

Eligibility for Returns

  • Return requests must be submitted within 15 days of receiving the order.
  • Items must be unused, undamaged, and in their original packaging with all included accessories.
  • Returns are accepted for items that are defective, damaged, incorrect, or do not match the description.
  • Personalized items and items showing signs of wear and tear are not eligible for returns.
  • Customers must provide clear photographic or video evidence when requesting a return.

How to Initiate a Return

  1. Contact our support team at support@phoneshells.com within 15 days of receiving your order.
  2. Provide your order number, reason for return, and any required evidence (if applicable).
  3. Our team will review your request and respond within 2 business days.
  4. If approved, we will provide return shipping instructions.

Return Shipping Guidelines

  • Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
  • The item must be shipped back within 7 days after return approval.
  • Items must be returned using a trackable shipping method to ensure proper delivery.
  • Once we receive and inspect the returned item, we will process your refund or exchange.

Processing of Returns & Refunds

  • Upon receiving the returned item, our team will inspect it within 3 business days.
  • If approved, refunds will be issued to the original payment method within 3 business days.
  • Depending on the payment provider, it may take 5-10 business days for the refund to appear in your account.
  • In cases of customer preference returns (e.g., wrong size or color chosen), a restocking fee of 10% may apply.
  • Shipping costs are non-refundable, unless the item was received damaged, defective, or incorrect.

Exchanges

  • Exchanges are available for defective, damaged, or incorrect items.
  • If you wish to exchange an item, follow the return process, and we will ship a replacement once the return is received and inspected.
  • If the desired replacement is unavailable, a refund or store credit will be issued.

What If You Haven't Received Your Refund?

If you haven’t received your refund after the expected timeframe:

  • Check your bank or payment provider (PayPal, credit card, etc.).
  • Contact your bank - some processing times vary.
  • If you still need assistance, contact us at support@phoneshells.com.

Additional Assistance

For any return-related concerns, feel free to reach out to our support team at support@phoneshells.com. We’re happy to assist you!