Return Policy

At PhoneShells, we value our customers and want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a 15-day refund policy to ensure a hassle-free experience.

1. Eligibility for Refunds

You may request a refund if:

  • You receive a defective, damaged, or incorrect item.
  • The product does not match its description on our website.
  • You are unsatisfied for a valid reason.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us at support@phoneshells.com within 15 days of receiving your order.
  2. Provide the order number and a brief explanation of why you're requesting a refund.
  3. If the item is damaged or defective, attach clear photos as proof.

Unlike many other stores, we do not require returns - once we confirm your request, your refund will be processed.

3. Refund Processing Time

  • Once approved, your refund will be processed within 3 business days.
  • The amount will be credited back to your original payment method.
  • Depending on your bank or payment provider, the refund may take 5-10 business days to reflect in your account.

4. What If You Haven't Received Your Refund?

If your refund hasn’t been received after the expected timeframe:

  • Check your bank account or payment provider (PayPal, credit card, etc.).
  • Contact your bank - some processing times vary.
  • If you still need help, reach out to us at support@phoneshells.com.

5. Exchanges Policy

If you would prefer to exchange your product instead of a refund, we also offer a exchange policy for eligible items.

Eligibility for Exchanges:

  • The item is defective, damaged, or incorrect.
  • The item does not match the description on our website.
  • You wish to exchange it for a different size or color of the same product.

How to Request an Exchange:

  1. Contact us at support@phoneshells.com within 15 days of receiving your order.
  2. Provide your order number, reason for exchange, and any necessary photos (if applicable).
  3. Once your request is approved, you’ll be instructed to ship the item back to us using a trackable shipping method within 7 days of receiving approval.

Exchange Process:

  • If the item is defective, damaged, or incorrect, we will cover return shipping costs.
  • For other exchanges (e.g., size or color change), the customer is responsible for return shipping.
  • If the exchange item is out of stock, we will offer a full refund or store credit instead.
  • Replacement items will be shipped within 3 business days once we receive and approve the returned product.

6. Additional Assistance

If you have any questions or concerns about refunds, feel free to contact our support team at support@phoneshells.com. We’re happy to help!

Hotline: +84 395 727 299